Shaped the design strategy and frontend UX flow for Amazon Health's cross-service care coordination platform. Focused on helping users navigate benefits, connect with providers, and manage care paths smoothly.
Health Benefits Connectors at Amazon Health
Design strategy for Amazon Health's first cross-service care coordination platform.
Highlights
- Established the primary user flows for care benefit matching.
- Conducted extensive user research with patients and care coordinators.
- Reduced navigation friction by 35% on benefit activation.